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Role Summary: The Account Manager is responsible for building and maintaining strong relationships with property owners, acting as their primary point of contact to ensure their needs and expectations are met. This role focuses on account planning, upselling opportunities, problem resolution, and providing regular updates, while collaborating with internal teams to ensure service delivery aligns with owners' goals. Additionally, the role involves gathering feedback, monitoring customer satisfaction, and contributing to strategic planning based on market trends and property owner insights.

Role Summary: The Accounts Payable Staff is responsible for processing, verifying, and reconciling payments to vendors and suppliers while ensuring accuracy and compliance with financial policies. This role plays a crucial part in managing cash flow, maintaining financial records, and supporting the accounting team in achieving smooth financial operations.

Role Summary: The Accounts Receivable Officer manages the day-to-day processing of payments, reconciliations, and financial transactions, ensuring accuracy in vendor payments, staff payroll, and property-related expenses, while maintaining compliance and supporting effective communication with internal and external stakeholders.

Role Summary: The Area Manager is responsible for overseeing the day-to-day operations of multiple properties, ensuring they are well-maintained, fully operational, and running efficiently. This role involves managing the property staff, coordinating maintenance and repairs, and ensuring compliance with company standards and procedures. The Area Manager plays a key role in staff training, performance evaluation, and managing the overall guest experience at each property. The position also requires handling operational reports, monitoring utility bills, and assisting other departments with property-related tasks.

Role Summary: The Bookkeeper is responsible for recording and maintaining accurate financial transactions, managing accounts payable and receivable, reconciling accounts, preparing financial reports, and ensuring compliance with accounting standards and regulations.

Role Summary: The Building/Hotel Manager oversees the daily operations of a hotel to ensure efficient management, high guest satisfaction, and profitability. This role involves supervising staff, managing budgets, maintaining standards of service, and ensuring compliance with health and safety regulations. The ideal candidate willhave strong leadership, organizational, and interpersonal skills.

Role Summary: The Butler Staff is responsible for delivering personalized and high-quality service to guests, ensuring their comfort and satisfaction throughout their stay. This role requires exceptional attention to detail, strong communication skills, and a proactive approach to anticipating guest needs. The Butler Staff will coordinate with various departments to fulfill special requests, manage guest preferences, and provide seamless, luxury-level service.

Role Summary: The Corporate Sales Executive is responsible for driving business growth by acquiring new corporate and B2B partnership clients. This role covers the full sales cycle—from lead generation and client engagement to deal closure. Success in this position requires strong negotiation skills, market awareness, and a results-driven mindset to consistently grow revenue and expand the company’s corporate client base.

We are looking for a Data and Business Intelligence Analyst to optimize the conversion in our funnels across different services we are offering. Your primary focus will be on organizing and crafting data to create business insights for customer journey and sales optimization.

The Direct Reservation Sales supports the Direct Reservations Manager by managing guest inquiries, organizing property viewings, and converting leads into bookings through various communication channels. This role involves handling booking logistics, including contracts, payments, and guest services. The agent also assists in promoting properties, responding to prospective leads, and ensuring an efficient booking process while maintaining strong guest relationships.

Role Summary: The Engineering is responsible for performing a wide range of minor repair, maintenance, and preventative tasks to ensure the upkeep and safety of properties. This role includes both proactive and reactive maintenance duties such as minor plumbing, electrical repairs, general repairs of fixtures, and ensuring external areas are safe. The Handyman works under the direction of the Engineering Team Supervisor and assists in maintaining the properties in good working order, providing essential support in both repair tasks and general upkeep.

Job Summary: The Graphic Designer is responsible for developing creative and visually appealing designs that support the company’s marketing and promotional efforts. This role involves designing a wide range of assets for both online and offline channels, including banners, email templates, brochures, business cards, and signage. The Graphic Designer works closely with various teams across the company to ensure all designs align with brand guidelines and project objectives. Additionally, this role includes creating logos, icons, PDF reports, and social media templates while collaborating with the marketing team to produce high-quality final products. The Graphic Designer is also tasked with maintaining fresh, innovative designs while managing multiple projects through ClickUp to ensure timely delivery.

Role Summary As a Guest Relation Officer, you will be the face of our property, delivering exceptional service to all guests from arrival to departure. Your primary role is to ensure a memorable, personalized, and seamless guest experience, while professionally handling inquiries, feedback, and special requests.

Role Summary: A Guest Support Officer in property management is a key role focused on providing exceptional customer service to guests staying in managed properties. This role involves handling inquiries, resolving issues, and ensuring a positive guest experience from booking through to departure. The Guest Support Officer serves as the primary point of contact for guests, addressing their needs, coordinating with other departments, and managing any concerns that may arise during their stay.

Role Summary: The Head of Maintenance leads and oversees all maintenance operations across properties to ensure optimal safety, efficiency, and reliability of equipment and infrastructure. This role is responsible for managing the maintenance team, implementing preventive maintenance strategies, ensuring regulatory compliance, and collaborating with other departments to support business objectives. By minimizing downtime and extending asset life, the Head of Maintenance plays a key role in enhancing operational performance across all facilities.

Betterplace – Bali's leading vacation rental investment and management company – is searching for a dynamic, experienced, and driven Head of Sales to join our rapidly growing team. Why join Betterplace? $70M+ Real estate assets under management $20M+ Annual real estate sales 38% Year-over-year growth rate 250+ Full-time dedicated professionals 80%+ Annual average occupancy 3500+ Guests hosted monthly

Role Summary: Hotel General Administration will be responsible for providing comprehensive administrative support to ensure the smooth and efficient operation of property management activities. This role encompasses a wide range of duties including bookkeeping, front desk reception, petty cash handling, invoicing, operational coordination, vendor liaison, and document management.

Role Summary: The Housekeeping Staff is responsible for maintaining cleanliness, hygiene, and organization in guest rooms, public areas, and back-of-house spaces. This role ensures that all rooms and facilities meet the highest standards of cleanliness and comfort, contributing to a positive guest experience. Housekeeping Staff must be detail-oriented, efficient, and dedicated to providing a welcoming and sanitary environment.

Role Summary: The Night Manager is responsible for overseeing hotel operations during the night shift to ensure a smooth and secure environment for guests and staff. This role serves as the primary point of contact for guests overnight and ensures adherence to hotel policies, handling any incidents or emergencies. The Night Manager also coordinates with various departments to ensure operational efficiency and excellent guest service during nighttime hours.

Role Summary: The OTA Reservation Officer supports the OTA Booking Manager by managing guest interactions and booking processes across online travel agency (OTA) platforms. This role involves handling guest inquiries, resolving complaints, assisting with bookings, and maintaining up-to-date listings on multiple platforms. The agent also assists in coordinating guest viewings, processing payments, and upselling additional services to enhance guest satisfaction and company revenue.

Role Summary: As a Photo Editor, you will play a key role in supporting property launches by preparing and enhancing visual content. Your primary responsibility will be to edit, optimize, and select photos that effectively showcase and promote properties across marketing channels. By ensuring all visual assets meet brand and quality standards, you will help properties go live with compelling imagery that drives engagement and interest.

Role Summary: The Portfolio Performance Manager drives performance improvement across underperforming villa properties by analyzing key metrics and implementing strategic action plans. This role focuses on optimizing revenue, occupancy, and guest satisfaction while ensuring effective communication and alignment with property owners and executive stakeholders.

Role Summary: A Property Scouting Agent identifies and evaluates potential real estate properties for clients, whether for investment, development, or commercial purposes. The agent works to source properties that meet specific criteria and negotiates favorable terms for acquisition or leasing. Their goal is to help clients find optimal real estate opportunities aligned with their business or personal needs.

Job Summary: The Real Estate Sales Listing Agent is responsible for scouting new property inventory, including villas and land for sale or rent, and managing the creation and promotion of property listings. This role involves adding new listings to the company’s website and social media, conducting market analysis to ensure competitive pricing, and coordinating property inspections and showings. The Listing Agent also builds relationships with property owners and offers rental management services, ensuring that all listings are marketed effectively to drive sales and rentals.

Role Summary: The Revenue Manager is responsible for the strategic management of room inventory and pricing to maximize revenue and overall profitability. This role involves analyzing market trends, monitoring competitor activity, and leveraging data-driven insights to set optimal pricing strategies, manage distribution channels, and accurately forecast demand. The Revenue Manager works closely with sales, marketing, and operations teams to align revenue strategies with broader business goals, ensuring both financial performance and an exceptional guest experience.

Role Summary: The Social Media Lead will be responsible for managing and executing social media engagement and brand strategies for Real Estate (RE), Property Management (PM) and Vacation Rental (VR) divisions. This role involves creating social media calendar, scheduling posts productions, and posting daily content across Instagram, Facebook, Tiktok, and Youtube ensuring brand consistency and audience engagement. The Social Media Lead will work closely with other teams (sales, operations) to ensure that content aligns with marketing goals and promotes properties effectively.

Role Summary: The Villa Manager is responsible for managing vacation rental properties and ensuring that they are in good condition and ready for guests. They will supervise staff, including cleaning, pool, and garden staff, and coordinate with contractors and service providers for maintenance and repairs. The Villa Manager will also be responsible for guest services, including check-in and check-out procedures, responding to guest needs and concerns, and collecting feedback from guests.